AsinMart Refund Policy

Refunds are processed for approved eligible claims after the required review. A return request, pickup approval or inspection update does not by itself mean that a refund has been initiated.

1. Refund eligibility

For a product return, refund eligibility is confirmed after the final review accepts the customer’s claim.

An approved exchange is handled through the replacement process rather than automatically receiving a monetary refund.

2. Refund amount

The approved refund is calculated using the original order records and the accepted return quantity.

The calculation considers the item price, applicable tax, product discounts, allocated coupon discounts and referral benefits. Partial returns are calculated proportionately.

For an accepted customer return, the calculation also includes the applicable proportionate customer-paid shipping and cash-on-delivery charges recorded against the returned items.

Discounts and promotional benefits are not refunded as additional cash. The amount displayed when requesting a return may be provisional until the review is complete.

3. Refund method

Depending on the approved arrangement and available facilities, refunds may be processed through:

1. An external payment or bank refund arranged by AsinMart.
2. An AsinMart wallet credit, where enabled and applicable.

The refund method will be communicated during processing. Cash-on-delivery refunds require an available refund arrangement; they are not automatically returned as cash during pickup.

4. Refund timeline

After an external refund is initiated, credit is normally expected within 5–7 business days, depending on the bank, payment provider and processing method.

This period starts from refund initiation, not from the date the return was requested or collected. Wallet credits are reflected after successful processing.

Return approval, refund initiation and receipt of funds are separate stages.

5. Delayed or disputed refunds

If the expected period has passed, contact customer support with your order ID, return request ID and any refund reference provided.

If a claim is rejected, review the stated reason and contact support with any additional relevant information.

Nothing in this policy limits your rights under applicable consumer protection laws.