Privacy Policy – AsinMart

Effective Date: 26 August 2026

At AsinMart, we value your privacy and are committed to protecting the personal information of our customers, sellers, vendors, visitors, and other users of our marketplace.

This Privacy Policy explains how AsinMart, through www.asinmart.com, collects, uses, stores, processes, shares, and protects personal information when you access our website, create an account, purchase products, register as a seller, communicate with us, or otherwise use our services.

By using AsinMart, you acknowledge that your personal information may be processed in accordance with this Privacy Policy and applicable Indian law.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

1. www.asinmart.com
2. Customer accounts
3. Seller and vendor accounts
4. Checkout and payment processes
5. Order management
6. Customer support
7. Returns and refunds
8. Seller onboarding
9. Marketplace communications
10. Email and SMS communications
11. Mobile or web-based services operated by AsinMart
12. Other services linked to this Privacy Policy

This Privacy Policy does not apply to third-party websites or services that have their own privacy policies.

2. Information We Collect

Depending on how you use AsinMart, we may collect different types of information.

2.1 Personal Information

We may collect information such as:

1. Full name
2. Mobile number
3. Email address
4. Billing address
5. Shipping address
6. Postal code
7. City
8. State
9. Country
10. Account login information
11. Customer identification information
12. Communication preferences

2.2 Account Information

When you create an AsinMart account, we may collect:

1. Name
2. Email address
3. Mobile number
4. Password or encrypted authentication credentials
5. Saved addresses
6. Wishlist information
7. Cart information
8. Previous orders
9. Return history
10. Account activity

Passwords are intended to be stored using appropriate security and encryption or hashing mechanisms rather than in plain readable form.

3. Order and Transaction Information

When you place an order, we may collect and process information including:

1. Products purchased
2. Seller from whom the product is purchased
3. Order number
4. SKU or product identifiers
5. Quantity
6. Product price
7. Taxes
8. Discounts
9. Shipping charges
10. Payment status
11. Delivery details
12. Invoice details
13. Order status
14. Cancellation information
15. Return and refund information

This information is required to process and manage marketplace transactions.

4. Payment Information

Payments on AsinMart may be processed through authorized third-party payment gateways, banks, UPI providers, card networks, or payment service providers.

Depending on the payment method, information processed may include:

1. Payment method
2. Transaction ID
3. Payment status
4. Bank reference number
5. UPI transaction reference
6. Refund information
7. Payment gateway response
8. Limited payment-related metadata

AsinMart generally does not directly store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive authentication credentials where such information is processed securely by authorized payment service providers.

Your payment provider may separately process your information according to its own privacy policy and terms.

5. Seller and Vendor Information

Because AsinMart operates as a multi-vendor marketplace, we may collect additional information from sellers and businesses registering on the platform.

This may include:

1. Seller name
2. Business name
3. Business type
4. Registered address
5. Pickup address
6. Contact details
7. Email address
8. Mobile number
9. PAN
10. GSTIN
11. GST registration documents
12. Business registration documents
13. Identity verification documents
14. Address proof
15. Authorized signatory information
16. Bank account information
17. IFSC code
18. Bank account holder name
19. Cancelled cheque or bank verification documents
20. Product details
21. Inventory information
22. Tax information
23. Invoice information
24. Payout and settlement information
25. Marketplace transaction history

These details may be used for seller verification, marketplace compliance, payments, settlements, tax-related requirements, fraud prevention, and fulfilment of legal obligations.

6. Information Collected Automatically

When you visit AsinMart, certain information may be collected automatically.

This may include:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Device identifiers
6. Approximate location based on IP address
7. Website pages visited
8. Products viewed
9. Search queries
10. Referral URL
11. Date and time of access
12. Session information
13. Website interaction information
14. Error logs
15. Security logs

This information helps us maintain security, improve marketplace performance, understand customer behaviour, and diagnose technical issues.

7. Cookies and Similar Technologies

AsinMart may use cookies and similar technologies to operate and improve the marketplace.

Cookies may be used for purposes including:

1. Keeping users logged in
2. Maintaining shopping carts
3. Remembering preferences
4. Saving session information
5. Providing personalized recommendations
6. Measuring website performance
7. Understanding customer behaviour
8. Preventing fraud
9. Supporting analytics
10. Measuring marketing effectiveness

Some cookies may be essential for the website to function correctly.

You may control cookies through your browser settings. Disabling certain cookies may affect some AsinMart features.

8. How We Use Your Information

We may use personal information for purposes including:

Providing Marketplace Services

To:

1. Create and manage accounts
2. Process orders
3. Confirm transactions
4. Facilitate payments
5. Connect customers with sellers
6. Generate invoices
7. Arrange shipping
8. Provide order tracking
9. Process cancellations
10. Process returns
11. Process replacements
12. Issue refunds
13. Manage seller settlements

Customer Support

To:

1. Respond to questions
2. Handle complaints
3. Resolve order issues
4. Investigate missing deliveries
5. Handle returns and refunds
6. Assist with account issues

Security and Fraud Prevention

To:

1. Verify accounts
2. Identify suspicious transactions
3. Prevent unauthorized access
4. Prevent payment fraud
5. Detect marketplace abuse
6. Protect customers and sellers
7. Investigate security incidents

Marketplace Improvement

To:

1. Improve website usability
2. Improve search results
3. Improve product recommendations
4. Monitor website performance
5. Analyse marketplace trends
6. Improve customer experience
7. Develop new features

Legal and Regulatory Compliance

To:

1. Maintain records required by law
2. Comply with taxation requirements
3. Support GST compliance
4. Respond to lawful government requests
5. Prevent illegal activities
6. Resolve consumer complaints
7. Fulfil regulatory obligations

9. Marketing Communications

Where permitted and where appropriate consent or another lawful basis exists, AsinMart may send communications regarding:

1. New products
2. Offers
3. Discounts
4. Promotions
5. Marketplace campaigns
6. Seller offers
7. New features
8. Product recommendations

These communications may be sent through:

1. Email
2. SMS
3. WhatsApp where enabled
4. Push notifications
5. Website notifications

You may unsubscribe from optional marketing communications using the unsubscribe option or available communication settings.

Transactional communications relating to orders, payments, account security, refunds, deliveries, or other necessary marketplace services may continue even if you opt out of marketing.

10. How We Share Information

AsinMart does not sell your personal information to advertisers.

However, personal information may be shared where reasonably necessary to operate the marketplace.

Sellers

When you purchase a product from a third-party seller, relevant information may be shared with that seller so that the seller can fulfil your order.

This may include:

1. Customer name
2. Shipping address
3. Contact information where required for fulfilment
4. Order details
5. Product information
6. Invoice information
7. Return or replacement information

Sellers are expected to use customer information only for legitimate marketplace and fulfilment purposes and in accordance with applicable law.

Logistics and Courier Partners

Information necessary for delivery may be shared with shipping partners, including:

1. Customer name
2. Delivery address
3. Mobile number
4. Order reference
5. Package information
6. COD amount where applicable

Payment Service Providers

Payment-related information may be shared with authorized:

1. Payment gateways
2. Banks
3. UPI providers
4. Payment aggregators
5. Card networks
6. Settlement providers

This is necessary to process payments, settlements, cancellations, chargebacks, and refunds.

11. Service Providers

We may use third-party service providers for services including:

1. Cloud hosting
2. Website infrastructure
3. Payment processing
4. Logistics
5. SMS services
6. Email services
7. Analytics
8. Fraud prevention
9. Customer support
10. Data storage
11. Authentication
12. Technical monitoring

These service providers may process information only to the extent reasonably necessary to perform their services or as otherwise permitted by applicable law.

12. Legal Disclosure

AsinMart may disclose information where reasonably necessary to:

1. Comply with applicable law
2. Respond to court orders
3. Respond to government authorities
4. Assist law-enforcement agencies
5. Investigate fraud
6. Protect marketplace users
7. Enforce our Terms and Conditions
8. Defend legal claims
9. Protect AsinMart's rights or property

Information will be disclosed only where there is an appropriate legal or legitimate basis.

13. Business Transfers

If AsinMart undergoes a merger, acquisition, restructuring, sale, investment transaction, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

14. Seller Responsibility for Customer Data

Independent sellers may receive limited customer information necessary to process and fulfil marketplace orders.

Sellers must not use information received through AsinMart for:

1. Unsolicited independent marketing
2. Selling customer information
3. Creating unauthorized marketing databases
4. Contacting customers for unrelated purposes
5. Sharing customer data with unauthorized parties
6. Harassment or spam
7. Any unlawful purpose

AsinMart may suspend or terminate sellers who misuse customer information.

15. Data Security

AsinMart takes reasonable technical and organizational measures to protect personal information against:

1. Unauthorized access
2. Accidental loss
3. Misuse
4. Unauthorized disclosure
5. Alteration
6. Destruction
7. Fraud

Measures may include, where appropriate:

1. Encryption
2. Password hashing
3. Secure HTTPS connections
4. Access controls
5. Authentication controls
6. Server security
7. Logging
8. Backup systems
9. Security monitoring
10. Restricted administrative access

However, no internet-based system or electronic storage system can guarantee absolute security.

Customers should also protect their passwords, OTPs, banking information, and account credentials.

16. OTP and Account Security

AsinMart may use OTP verification for:

1. Account registration
2. Login verification
3. Password recovery
4. Order verification
5. Security checks

You should never share your:

1. OTP
2. Password
3. UPI PIN
4. Card PIN
5. CVV
6. Internet banking password

with any person claiming to represent AsinMart.

AsinMart customer-support representatives should not request confidential banking authentication credentials such as your UPI PIN or card PIN.

17. Data Retention

AsinMart may retain personal information only for as long as reasonably necessary for purposes including:

1. Maintaining accounts
2. Completing transactions
3. Providing customer support
4. Processing returns and refunds
5. Maintaining financial records
6. Seller settlements
7. Tax compliance
8. Fraud prevention
9. Dispute resolution
10. Legal and regulatory compliance

Certain transaction, invoice, taxation, settlement, and accounting records may be retained for longer periods where required by applicable law.

When information is no longer required, we may delete, anonymize, aggregate, or securely archive it as appropriate.

18. Your Privacy Rights

Subject to applicable law and the applicable stage of implementation of Indian data-protection requirements, users may have rights relating to their personal information.

These may include the right to:

1. Request information about personal data being processed
2. Request correction of inaccurate information
3. Request completion of incomplete information
4. Request updating of outdated information
5. Request deletion or erasure where legally available
6. Withdraw consent where processing is based on consent
7. Raise a grievance concerning personal-data processing
8. Exercise nomination-related rights where provided by applicable law

Some requests may be limited where AsinMart is legally required to retain information.

19. Correction of Personal Information

You are responsible for keeping your information accurate and up to date.

Certain information may be updated through your AsinMart account.

For information that cannot be changed through the account, you may contact customer support.

We may request reasonable verification before processing sensitive account changes.

20. Account Deletion

Where available and legally permitted, customers may request deletion of their AsinMart account.

Account deletion may not result in immediate deletion of all information.

Certain information may need to be retained for:

1. Completed transactions
2. Tax invoices
3. Accounting
4. Refunds
5. Chargebacks
6. Consumer complaints
7. Fraud investigations
8. Legal claims
9. Regulatory requirements

Information that is no longer necessary may be deleted or anonymized in accordance with applicable law and AsinMart's retention practices.

21. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent through available account settings or by contacting AsinMart.

Withdrawal of consent will not ordinarily affect processing already lawfully completed before withdrawal.

Certain marketplace services may become unavailable where the relevant information is necessary to provide those services.

For example, we cannot deliver an online order without processing an appropriate delivery address.

22. Children's Privacy

AsinMart is primarily intended for users who are legally capable of purchasing goods or using marketplace services.

We do not knowingly encourage children to independently submit personal information for transactions where parental or guardian involvement is legally required.

Where processing of children's personal data requires verifiable consent of a parent or lawful guardian under applicable law, AsinMart may implement appropriate verification or consent procedures.

If you believe that information relating to a child has been improperly provided to AsinMart, please contact us.

23. Data Relating to Product Reviews

If you submit:

1. Reviews
2. Ratings
3. Product photographs
4. Questions
5. Answers
6. Seller feedback

some information may be displayed publicly on the marketplace.

You should avoid including sensitive personal information such as:

1. Phone numbers
2. Addresses
3. Payment information
4. Government identification numbers
5. Bank details

in public product reviews or questions.

24. Location Information

AsinMart may process location-related information where required for:

1. Delivery serviceability
2. Address suggestions
3. Shipping calculations
4. Fraud prevention
5. Regional marketplace features

Precise device location will only be accessed where enabled by the relevant service, device permissions, and applicable consent requirements.

25. Third-Party Links

AsinMart may contain links to third-party websites, payment pages, courier tracking websites, manufacturers, social-media platforms, or other services.

AsinMart is not responsible for the privacy practices of independent third-party websites.

You should review their respective privacy policies before submitting personal information.

26. Social Login

If AsinMart provides login through services such as Google, Apple, or another authentication provider, the provider may share limited account information with AsinMart based on the permissions you approve.

Such providers process information independently under their own privacy policies.

27. Fraud Prevention

We may analyse account, transaction, device, payment, return, and delivery information to detect:

1. Fraudulent orders
2. Unauthorized transactions
3. Fake accounts
4. Coupon abuse
5. Return abuse
6. Seller fraud
7. Payment manipulation
8. Account takeover
9. Other suspicious marketplace activities

Accounts or transactions may be temporarily restricted while suspicious activity is investigated.

28. Cross-Border Processing

Some technology, cloud, analytics, communications, or service providers used by AsinMart may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, AsinMart will take measures required under applicable Indian law and any applicable government restrictions concerning international transfer of personal data.

29. Data Breach and Security Incidents

If AsinMart becomes aware of a personal-data breach or security incident, we may:

1. Investigate the incident
2. Take measures to contain it
3. Protect affected systems
4. Reset affected credentials
5. Notify relevant authorities where legally required
6. Notify affected users where legally required or appropriate

Users should immediately report suspected unauthorized activity involving their AsinMart account.

30. Seller and Vendor Privacy

Personal and business information submitted during seller onboarding may be processed for purposes including:

1. Identity verification
2. Business verification
3. GST verification
4. PAN verification
5. Bank verification
6. Seller onboarding
7. Marketplace compliance
8. Product listing
9. Order processing
10. Shipping
11. Settlement processing
12. Tax documentation
13. Fraud prevention
14. Dispute management
15. Regulatory compliance

Seller information may also be disclosed to customers where required for transparency, invoicing, marketplace compliance, consumer protection, or applicable law.

31. Seller Bank and Settlement Information

Seller bank information is used primarily for:

1. Verification
2. Marketplace settlements
3. Refund adjustments
4. Payment reconciliation
5. Financial records

Seller banking credentials used for authentication, such as passwords or PINs, should never be requested or stored by AsinMart.

32. Changes to This Privacy Policy

AsinMart may update this Privacy Policy from time to time due to:

1. Changes in marketplace operations
2. New website features
3. Changes in technology
4. Changes in payment systems
5. Changes in logistics services
6. Regulatory requirements
7. Changes in applicable law

The updated version will be published on this page with a revised effective date.

We encourage users to periodically review this Privacy Policy.

33. Grievances and Privacy Requests

If you have questions regarding:

1. Personal information
2. Account privacy
3. Data correction
4. Data deletion
5. Consent
6. Unauthorized access
7. Data processing
8. Privacy complaints

you may contact AsinMart through the customer-support information below.

Where required under applicable law, AsinMart may designate an appropriate grievance or data-contact officer and publish the relevant contact information on the website.

34. Contact Information

For privacy-related questions or requests, please contact:

AsinMart

Email: support@asinmart.com

Customer Support: +91 90870 33550

Registered Office / Mail Address:

SF NO-186/2, NEW NO. 35/1

RVE Nagar, 4th Street (North)

Rakkiyapalayam Pirivu

Kangeyam Main Road

Tiruppur – 641604

Tamil Nadu, India

Website: www.asinmart.com

Please include sufficient information in your request to allow us to identify the relevant account and understand your privacy concern.

For security reasons, AsinMart may verify your identity before processing certain privacy-related requests.

AsinMart

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